Customer Management Conferences and Trade Shows
Mission Statement
The Customer Management conferences and trade shows are focused on providing call center professionals the comprehensive information they need to continually enhance the strategic value of every customer interaction. Through a combination of strong educational content, special networking events and exhibitions showcasing the latest technologies, our events bring the pages of Call Center Magazine to life.
Program
Designed with the expertise of both the Call Center Magazine editorial team and International Customer Management Institute's (ICMI's) extensive consulting resources, our conference programs are widely respected for being content-rich, unbiased and commercial-free. Industry leaders examine current trends and share real-world solutions during in-depth pre-show workshops, enlightening keynote presentations, tours to local call centers, and educational conference sessions. Multiple tracks of programming allow delegates to custom tailor an educational experience to suit their specific needs.
Target Audience
Executives and professionals involved in call center services, ecommerce, marketing & sales, enterprise services, telecom management, information services, help desk, strategic development, enterprise communications, customer service management, quality monitoring, quality assurance, technical support, campaign execution and buyers all with the goal of learning how to improve their operation and acquire the latest technology.
History
Call Center Demo & Conference Orlando - Since 2000
Call Center Demo & Conference Texas - Since 2000
ACCE featuring the ICMI Knowledge Exchange conference - Since 2003
Show Floor
Call Center Demo & Conferences
Pedestal Style Event; turnkey demo packages only
Annual Call Center Exposition(ACCE)
Traditional trade show floor, sold by square foot
Conference
Three-Eight Concurrent Conference Tracks, Keynote Presentations, Pre-Conference Workshops, Local Site Tours and Networking Functions
Contact Information
Joy Sobhani
Show Director
516-562-5155
jsobhani@cmp.com
Jaclyn Buchholz
Marketing Manager
212-600-3387
jbuchholz@cmp.com
Bill Lange
Integrated Sales Manager
609-759-4714
wlange@cmp.com
Marge Genz
Sponsorship Opportunities
516-562-5015
mgenz@cmp.com
