This audience includes visitors to CallCenterMagazine.com and organizations that utilize International Customer Management Institute (ICMI) training and consulting services.
Audience Profile
These are executives and professionals involved in call center services, e-commerce, marketing and sales, enterprise services, telecom management, information services, help desk, strategic development, enterprise communications, customer service management, quality monitoring, quality assurance, technical support, campaign execution and buying, all with the goal of learning how to improve their operations and acquire the latest technology.
CMP's Reach
- 60,321 subscribers
- 246,713 total readers
Key Statistics
- 93% purchase call center products and services
- 69% visited an advertiser's website
- 68% referred an article or ad to a colleague
- 74% took one or more actions after reading
Visitors to CallCenterMagazine.com include call center managers in sales, customer service, help desk, and credit and collections environments who seek state-of-the-art customer care solutions, as well as IT managers and service providers who implement technology solutions. Integrated into the site is CallCenterMagazine.com, which includes a general telecom audience of IT and network managers, call center and customer care experts, VARs, system integrators, telecom developers and executives/managers of next-generation service providers.
Source: August 2005, Publisher's Own Data
